Return & Exchange Policy

At Nikoki, we are committed to ensuring customer satisfaction. If your order does not meet your expectations and you bought from our showroom or online platforms directly, you may request a return or exchange under the conditions outlined below: 

Eligibility

Products may be returned or exchanged if: 

• They are defective or contain manufacturing errors.

• They do not meet your expectations in terms of quality or functionality.

Exclusions 

Returns or exchanges will not be accepted for: 

• Items damaged due to misuse, mishandling, or negligence by the customer.

• Products that are not in their original condition, including missing parts or accessories.

• Items without a valid proof of purchase (receipt or invoice).

 Timeline 

• Yangon Region: Returns or exchanges must be initiated within 3 days of purchase.

• Other Regions and Cities: Returns or exchanges must be initiated within 7 days of purchase.

 Conditions for Return/Exchange 

1. The item must be in its original condition, including the packaging, accessories, and documentation.

2. A receipt or invoice is required to process the return or exchange.

3. Customers must contact our customer care team or customer service to initiate the return or exchange process.

 Process 

1. Reach out to our customer care team or customer service center via phone, Viber or email to provide details about the issue.

   • Phone: +959 251659010, +959 942992909, +959 787898284

   • Viber: +959 251659010, +959 942992909, +959 787898284

   • Email: [email protected]

2. Our team will review the request and verify the product’s eligibility for return or exchange.

3. Upon approval, you can choose to:

   • Return the product for a refund.

   • Exchange the product for another same item.

 Shipping Information 

• Yangon Region: Free pick-up service is available for eligible returns or exchanges.

• Other Regions and Cities: Customers are responsible for shipping the product back to our designated showroom address unless the return is due to a manufacturing defect.

 Refund Policy 

• Refunds will be processed within 7 business days after the returned product has been inspected and approved.

• Refunds are issued via the original payment method or others, depending on customer preference.

 Additional Support 

For any questions or concerns regarding returns or exchanges, please contact our customer care team or customer service center. We’re here to assist you.