FAQs

How do I place an order?

To place an order:

1. Choose the items you wish to purchase and add them to your shopping cart.
2. Proceed to checkout and provide the necessary details, including your shipping address, billing address, and phone number.
3. Select your preferred payment method. You can also create an account for a better shopping experience.

What payment methods do you accept?

We accept the following payment methods:

• Cash on Delivery (COD)
• Bank Transfer
• KBZPay

For the Yangon Region, all payment methods are available. Additional charges may apply depending on your specific location. In other regions, the Cash on Delivery option is currently unavailable.

How is my order processed?

Once your order is placed, our customer service team will:

1. Contact you to confirm your order and collect any additional details.
2. Process your payment.
3. Provide an invoice and terminal express gate voucher to ensure a smooth delivery.

How long does it take to process my order?

• Yangon Region: Orders are processed within 3 days.
• Other Regions and Cities: Orders are processed within 7 days.

For more details, please refer to our delivery policy.

Where can I buy Nikoki products apart from the showroom and online platforms?

Nikoki products are available at dealer shops across Myanmar, including urban and rural areas. To find the nearest dealer, contact us with your location, and we will provide recommendations.

What warranty does Nikoki offer?

We offer:

• 1-Year Warranty: Covers all spare parts and service charges.
• Lifetime Service: Free service charges for life.

How is "Nikoki" pronounced?

Nikoki is pronounced as “ni-ko-ki”.

Does Nikoki provide home service?

Yes, we provide home service for customers in the 31 townships of Yangon, excluding Seikkyi Khanoungto and Dala. For more information, please refer to our warranty and service policy.

How can I contact Nikoki?

For general inquiries, contact our Customer Care Team:

• Phone: +959 942992909, +959 787898284

For service-related inquiries, contact our Customer Service Center:

• Phone: +959 251659010

What is Nikoki’s return policy?

Returns or exchanges are accepted within:

• 3 days for Yangon Region.
• 7 days for other regions.

Items must be in their original condition. Contact us to initiate a return or exchange.

How can I contact Nikoki for dealership inquiries?

If you’re interested in becoming a Nikoki dealer, please contact our Customer Care Team:

• Phone: +959 942992909, +959 787898284

We require the following details and documents:

• Business name and location
• Business card
• Store photos
• Other necessary documentation

Please note that dealership approval is subject to certain conditions.